A-to-Z Dispute Response
Drafted response to an A-to-Z guarantee claim against your account.
- Standard
- £195/ piece
- Founder Client
- £150/ piece
- Delivered
- 2 business days
This is full handling of one A-to-Z guarantee claim filed against your seller account. A-to-Z claims are Amazon's buyer-protection mechanism and they hit two places simultaneously: your bank balance (Amazon refunds the buyer from your account if you lose) and your Order Defect Rate, which drives account health. Missing the response window — typically 48 to 72 hours from claim filing — triggers an automatic refund and an ODR hit, regardless of the merits. Where DIY responses usually fail: wrong format (Amazon's response field expects specific evidence types in specific order), weak evidence chain (shipping proof without delivery confirmation, or vice versa), and tone (apologetic responses signal fault even when the case is defensible). We draft in the format Amazon actually accepts, assemble the evidence package, and submit inside the window. Most of the work happens in the first 24 hours — gather, write, file — and the remainder is following up if Amazon asks for more.
- 01
Within 24 hours. Claim reviewed, evidence package assembled, response drafted.
- 02
Within 48 hours. Response submitted to Amazon (well inside the typical 48–72 hour window).
- 03
Days 3–7. Amazon decision typically returned. Follow-up correspondence handled if requested.
Concrete deliverables, no vague promises.
- Submitted A-to-Z response in the format Amazon's reviewers expect
- Evidence package — shipping proof, delivery confirmation, buyer correspondence if relevant
- One-page summary of the case, the evidence used, and the outcome once Amazon responds
- Follow-up correspondence with Amazon if additional information is requested
Where this scope ends.
- Not a guarantee of winning the dispute — Amazon's reviewers decide outcomes
- Not appeal handling if the initial response is denied — appeals are a separate engagement
- Not Order Defect Rate remediation if your ODR is already breached — that's separate account-health work, see Plan of Action Drafting
- Not bulk-claim work — per-claim pricing applies
Four steps. Same every time.
- 01
Book
Pay the invoice. Slot is held the moment payment lands.
- 02
Kick-off call
15 minutes. We confirm scope, assets needed, and delivery date.
- 03
Work begins
You hand over what we asked for. We do the work in the agreed window.
- 04
Delivery + 1 revision
Files arrive on the agreed date. One round of revisions is included in the price.
First examples publishing Q3 2026.
Nadira
Nadira: [service-specific role bio — placeholder, to be written]
What people ask before booking.
How many revisions are included? What if we need more?
One revision round is included in every Engagement. Further rounds are £85 each. A revision round means a consolidated set of feedback delivered within 14 days of receiving the work — piecemeal feedback gets folded into one round.
When do we pay? What's the deposit structure?
Engagements under £500 are due on delivery. Engagements £500 and above are 50% deposit on booking, 50% on delivery. The Strategic Retainer is monthly upfront with a two-month minimum. We hold your slot the moment payment lands and start work once any deposit clears.
What if our needs are slightly outside the published service?
Custom-scope work is priced from the published Standard rate for the closest service, quoted at scoping, and confirmed in writing before we book. We don't surprise-bill for scope changes.
What if we're not happy with the work?
Tell us within 14 days of delivery. Most cases resolve with a revision. If we genuinely missed the brief, a partial refund is on the table — we'd rather acknowledge it than argue. Otherwise, fees are non-refundable for completed work.
What's the response window and what happens if we miss it?
Amazon's window is typically 48 to 72 hours from when the claim is filed (the exact deadline shows on the claim itself). Missing it means automatic refund to the buyer, charge-back from your seller account, and a hit to your Order Defect Rate. There's no extension. If you forward the claim within 24 hours of filing, we can usually submit inside the window. Forward it later and we'll do what we can but we can't fix a missed deadline retroactively.
Will this protect my Order Defect Rate?
Only if we win the dispute. A-to-Z claims that get decided in the seller's favour don't count against ODR. Claims that go to the buyer do count, regardless of who responded or how. Our win rate is meaningfully higher than DIY responses (clean format, complete evidence, no apologetic phrasing), but it's not guaranteed — if the underlying case is weak, no response will save it.
Can you handle the dispute if my account is in poor health already?
Yes, the response work itself is the same regardless of account state. But if your ODR is already breached or you're at risk of suspension, winning one A-to-Z dispute won't restore account health on its own. You'd usually want a Plan of Action engagement alongside, to address the systemic pattern Amazon's seeing. Book a scoping call and we'll triage what actually needs to happen.
Ready to book?
Or book a free scoping call first if you’d rather talk it through. Twenty minutes, diagnostic not sales.