Terms of Service

About these terms

These terms govern engagements between Fin Method Ltd (“we”, “us”, “Fin Method”) and clients (“you”, “Client”) for productised services published at finmethod.co.uk/services.

Fin Method Ltd is registered in England and Wales (company number 16420417) at 86–90 Paul Street, London, England, EC2A 4NE.

By booking a service or engaging us in writing, you agree to these terms. They apply to all engagements unless we agree alternative terms in writing.

Definitions

• Client — the natural or legal person engaging Fin Method for a Service.
• Service — any productised service published at finmethod.co.uk/services and ordered by the Client.
• Engagement — a single Service ordered, scoped, paid for, and delivered.
• Deliverable — the output specified in the Service description.
• Fee — the price published for the Service at the time of booking, plus any agreed variations.
• Founder Client Pricing — a 25% discount on the Standard Fee, available to the first ten Engagements with Fin Method Ltd in exchange for a written testimonial and permission to anonymously reference the work in case studies and methodology examples.

Scope of services

The full catalogue of Services is published at finmethod.co.uk/services. Each Service has a published description, fixed price, and fixed turnaround time.

The Engagement scope is the published Service description plus any variations agreed in writing before the Engagement begins. Scope changes after the Engagement begins are quoted in writing and agreed before any additional work happens.

Custom-scope work is priced from the published Standard rate for the closest published Service, quoted at scoping, and confirmed in writing before booking.

Booking and payment

Engagements are booked by paying the relevant Fee. Fees are quoted in GBP and payable by bank transfer or Stripe.

Payment terms:

• Engagements under £500: due on delivery.
• Engagements £500 and above: 50% deposit on booking, 50% on delivery.
• Strategic Retainer: monthly upfront, two-month minimum.

The Engagement slot is held the moment payment lands. We don’t begin work until the deposit (where applicable) has been received.

Delivery timeline

We deliver within the published business-day timeline for the Service, starting from the day after the kick-off call. Timelines exclude UK public holidays.

We may extend timelines if (a) you’re materially late providing information, assets, or access we’ve requested, or (b) circumstances outside our reasonable control prevent delivery (force majeure). We’ll communicate any extension as soon as we know about it.

Revisions

One revision round is included in every Engagement. Further rounds are £85 each, agreed in writing before they begin.

A revision round is a single consolidated set of feedback delivered within 14 days of receipt of the Deliverable. Piecemeal feedback is accommodated where reasonable but we may consolidate it into one round.

Client responsibilities

You agree to:

• Provide information, brand assets, and access we request, within 5 business days unless we agree a longer timeframe in writing. Engagements may pause if we’re waiting on materials beyond this window — see Delivery timeline above.
• Respond to Deliverables within 14 days of delivery for revision feedback. After 14 days the Engagement is deemed accepted and any further changes are billed as additional revision rounds.
• Hold all necessary rights to material you provide us (text, images, logos, brand assets).

Refunds and dissatisfaction

If you’re dissatisfied with a Deliverable, tell us within 14 days of delivery. Most cases are resolved with a revision. If we genuinely missed the brief, a partial refund is on the table — we’d rather acknowledge it than argue.

Otherwise, fees are non-refundable for completed work.

Intellectual property

On full payment of the Fee, all rights in the Deliverables transfer to the Client (subject to any third-party material we identify in the Deliverable).

We retain the right to:

• Display the work in our portfolio or marketing materials with your written permission, which we will request before any first publication.
• Retain anonymised copies of process documents, working drafts, and methodology for our internal records and ongoing practice development.
• Reuse general methodology, patterns, and frameworks across other engagements. We do not reuse client-specific creative material, copy, brand assets, or proprietary information.

Confidentiality

Each party will keep the other’s confidential information confidential. Confidential information means non-public business, financial, technical, and strategic information shared during an Engagement.

This obligation continues for three years after the end of the Engagement. It doesn’t apply to information that is or becomes public through no fault of the receiving party, was already known, or is independently developed.

Limitation of liability

Our liability for any claim arising from an Engagement is capped at the Fees paid for that Engagement.

We’re not liable for indirect, consequential, or special losses (including loss of profit, loss of revenue, loss of business opportunity, loss of data) except where excluded by UK law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or anything else that can’t be excluded under UK law.

Termination

Either party may terminate an Engagement with written notice. For one-off Engagements, notice may be given at any time — we deliver any work completed up to the termination date and refund any portion of the Fee not yet earned through completed work.

For Strategic Retainer Engagements, the two-month minimum applies; after that, either party may end the retainer with thirty days’ written notice.

Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with them.

Changes to these terms

We may update these terms. Updates apply only to Engagements booked after the update is published — existing Engagements retain the terms in force at the time of booking. The date at the top shows when these terms were last revised.